DCR is looking for talented people to fill positions listed below. Unless otherwise stated in the job announcement, to be considered for a listed position, you must complete and submit an electronic state application by the close date stated in the job announcement.
Generally applications must be made through the RMS (electronic state application); however, in some instances (State Park positions only), we will accept paper applications. The paper application is here. Be sure to refer to the individual recruitment for specific requirements.
Full-time, salaried employment offers the choice of healthcare plans; vacation, family/personal and sick leave; sickness and disability plan, employer-paid life insurance; retirement; and deferred compensation with employer match. Certain positions require a criminal background check and/or a Conflict of Interest Financial Statement. Law-enforcement positions require a fingerprint-based FBI investigation. DCR is an EEO/AA/ADA Employer.
For seasonal and hourly positions at state parks, contact the particular park for details.
E-Verify Notice: After accepting employment, new hires must complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Executive branch agencies are required to use the E-Verify system to confirm identity and work authorization.
Admin & Office Spec III (Reservation Center Software Counselor) Wage, Pos # SP041, Closes 02/07/14The VA State Parks Reservation Center (Department of Conservation and Recreation), located at The Perimeter Center, 9960 Mayland Drive, Suite 100, in Henrico County, is seeking state applications for a part time Customer Service Software Specialist to work approximately 25 hours per week hours. This is a wage position with no benefits. This is a call center environment that provides first-line customer service by ensuring delivery of excellent customer service. This position also performs service recoveries, and follows agency established customer service policies and procedures. Counselors must become proficient in utilizing the automated phone system, reservation system and software. The incumbent of this position will also provide back-up support to management by assisting with maintaining site inventory using Active Network reservation software, creating spreadsheets, contacting customers and communicating with 3rd party vendors. The successful candidate of this position must become proficient with the reservation system software, which involves learning how to make changes in the software, checking cases for accuracy, adding activities/services that each park offers our customers and knowing where to look for answers.
Minimum requirements: High school diploma or equivalent with business, computer, and office services related training. Good organizational skills, knowledge of English grammar and simple math. Prior customer service experience.
Preferred requirements: Considerable experience working in a customer service environment preferably in a call center. Preferred candidate will demonstrate ability to take proactive approaches toward their work, and be detailed orientated. Knowledge of office practices and procedures and the ability to operate a variety of standard office equipment. Experience using word processing software. Experience with performing typical clerical and administrative office support functions. Experience in providing customer service & maintaining positive public relations. Any equivalent combination of training and experience indicating possession of these knowledge, skills, and abilities may be substituted for the training education.
Special Requirements: A valid driver's license is required.
Hiring Rate: $13.00/hour.
Application Deadline: 5pm eastern standard time February 7th, 2014. Special Instructions to Applicants: ONLY online applications through RMS will be accepted. A state application must be completed and submitted for consideration. Applications must be filed on-line at: http://jobs.virginia.gov/. Resumes will be accepted only if accompanied by a state application.
If you do not have a computer, please apply on-line through the Virginia Employment Commission (VEC) in your area or visit a local library to use public access computers. If you have question or problems, call 804 786-7964. DCR is an Equal Opportunity Employer. Women, Minorities and Persons with Disabilities are encouraged